Shipping Information

We've been shipping across the Globe for nearly 20 years!
We use proprietary packing techniques and custom shipping boxes to insure safety and minimize the possibility of damage during travel. We have 20 years of experience shipping our merchandise all over the world.

• Inspection and Quality Control
  Your order is inspected prior to shipping to eliminate any problems or defects.
• Packing
  Your order will be double boxed for maximum safety and protection during shipping.
• Insurance
  Each order is fully insured before shipping and this cost is included in our shipping price.

Shipping Methods
We use Federal Express Ground to ship all of our orders.
Additional shipping options include:

• FedEx Express Overnight
  We can overnight most in-stock items for an additional shipping charge*.Orders placed after 8 am EST will ship the next business day and will arrive the following business day.
• FedEx Express Second Day Air
  We can express via Second Day Air most in-stock items for an additional shipping charge*. Orders placed after 8 am EST will ship the next business day and will arrive in two business days.
• FedEx Freight
  Heavy furniture and antiques along with shoji door kits ship via Fedex Freight. Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
• Fedex International Economy and Fedex International Freight
  Once you enter your shipping address the International shipping rate will be displayed before you finalize your order.  International shipping rates do not include any duties, taxes or tariffs that your country may charge you upon receipt of your order.

*Exceptions include products shipped via Fedex Freight, this includes heavy furniture and antiques, as well as shoji door kits. Please contact customercare@orientalfurniture.com for shipping times to your location.

Shipping Costs & Availablity

• Shipping cost is based on what you order and determined both by size and weight.
• The shipping cost will be displayed for you before you finalize your order and before you give credit card information.
• Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
• Most in-stock items are shipped within 24 hours and should arrive within 7-10 business days (these estimates apply to in-stock items shipping within the Continental US).
• Shipping transit time can vary depending on location and shipping option.

Returns Processing
If for any reason you are unhappy with your purchase, you may return it within 14 days from the date of receipt for a full refund of the purchase price less the cost of shipping. Please email customercare@orientalfurniture.com or call us at 800.978.2100 to get a RMA number. Returns without an RMA number will not be processed. Deliveries refused for any reason other than damage will be charged a return shipping fee.